SM
Sabier M

1 reviews | Active since Oct 2010

02 May 2017, 10:25

POOR SERVICE

<p>I am in the process of trying to buy a house, one of the benefits of being part of LIPCO was to get a 35% discount of the conveyancing attorneys fees.</p> <p> </p> <p>I logged a request two weeks ago, I keep getting promised that Lavisha will call me back. I have to constantly call. I eventually got hold of her and she gave me the price for one lawyer which happens to be the fees of the law society. I mentioned this to her and she sounded totall confused, seems you customers know more than you. She promised to call me back the next day and after checking with other lawyers, a week later and still no word form her.</p> <p> </p> <p>This is really poor customer service.</p> <p> </p> <p>Where is the beenfits you comitted too???</p> <p> </p> <p>Sabier</p>

0
Replies (2)
LAW FOR ALL
LAW FOR ALL's reply01 Jun 2017, 16:14
Official

Dear Sabier,

Thanks for writing to us. We apologise for the delay in reply. We have been experiencing technical problems with notification on this platform.

Firstly, congratulations on buying a property! Our discounted attorney fees save clients a lot of legal fees each year. Please note that you qualify for UP TO 35% discount.

We are sorry to hear about the delay in response in the matter. Our Cwayita Vellem from Client Experience will be in contact shortly. We take all feedback to heart and will look into the matter to ensure you are satisfied and that our staff receive relevant training.

Sorry for the inconvenience.

Yours in Law.

LAW FOR ALL
LAW FOR ALL's reply01 Jun 2017, 16:14
Official

Dear Sabier,

Thanks for writing to us. We apologise for the delay in reply. We have been experiencing technical problems with notification on this platform.

Firstly, congratulations on buying a property! Our discounted attorney fees save clients a lot of legal fees each year. Please note that you qualify for UP TO 35% discount.

We are sorry to hear about the delay in response in the matter. Our Cwayita Vellem from Client Experience will be in contact shortly. We take all feedback to heart and will look into the matter to ensure you are satisfied and that our staff receive relevant training.

Sorry for the inconvenience.

Yours in Law.