1 reviews | Active since Jun 2016
poor service
<p>Law for all is a waste of your monthly premiums. they never respond to emails, it has been over 2 weeks from my initial enquiry with them and no one has contacted me as yet, i was promised a call back in 24hours but never got one. when i call the contact centre i just get transferred arround and no help given. i was given email addresses where i have sent numerous emails but no ********** ********** ********** no one replies to these addresses. Penny is very rude, michelle did not even listen to me. while i was speaking she just rep**** yes yes yes , i cant understand how you can say yes and understand what i am saying while i am speaking. its appauling . my membership number is ********** 5</p>
Dear Mr. Naidoo,
Thank you for taking the time to write to us, although its to inform us of a bad experience. We are concerned to hear that you feel that we aren't meeting your expectations. We have strict policies in place to ensure our client's calls are returned within 24 hours. Our staff are dedicated to making the law affordable and accessible to all, and strive to provide service that is fast, efficient, professional and friendly.
We take your concerns raised very seriously, and have registered a formal complaint for formal investigation on your behalf with reference CL85-6-2016. Our Customer Experience team will be in touch to assist and provide feedback.
Should you need to get a hold of us, please do not hesitate to contact us at ***.
Yours in Law.
Dear Mr. Naidoo,
Thank you for taking the time to write to us, although its to inform us of a bad experience. We are concerned to hear that you feel that we aren't meeting your expectations. We have strict policies in place to ensure our client's calls are returned within 24 hours. Our staff are dedicated to making the law affordable and accessible to all, and strive to provide service that is fast, efficient, professional and friendly.
We take your concerns raised very seriously, and have registered a formal complaint for formal investigation on your behalf with reference CL85-6-2016. Our Customer Experience team will be in touch to assist and provide feedback.
Should you need to get a hold of us, please do not hesitate to contact us at ***.
Yours in Law.