TP
Tshepo P
1 reviews | Active since Dec 2021
01 Dec 2021, 11:33
Poor service
I called for assistance and I was told to wait 24 hours. I’ve been waiting ever since. I called after 27 hours and I was told the person allocated to my case is not picking up. No one has found it urgent to reach out to me.
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LAW FOR ALL's replyOfficial
01 Dec 2021, 12:51Dear Tshepo Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration. Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication. We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives. We have sent your details to our Client Experience Department. A consultant will look into the reasons why you aren't getting in touch with your lawyer and take steps to ensure it doesn't happen again. Sorry for the inconvenience caused.
LAW FOR ALL
LAW FOR ALL
LAW FOR ALL's reply01 Dec 2021, 12:51
Official
Dear Tshepo Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration. Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication. We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives. We have sent your details to our Client Experience Department. A consultant will look into the reasons why you aren't getting in touch with your lawyer and take steps to ensure it doesn't happen again. Sorry for the inconvenience caused.
LAW FOR ALL
LAW FOR ALL