Poor Poor Service

It is with such great disappointment the service I have received from lipco's mediator Lissa Anders. She is so hard to get through to. And when I finally did the agreement was that she will return my call, this is all happening last week Friday (7 Dec 2017). But till to date (12 Dec 2018) I have not received the call. Before the hustle of getting hold of her I even wrote an email but still there was no response. My worry is I don't know what's going on with the case I lodged since I needed clarification on certain things. I am so angry and disappointed to a highest level.