HH
Henni H

1 reviews | Active since Aug 2012

12 Jun 2020, 16:40

Poor performance

My case number is C7587-9-2016. I've opened a case with Lipco a couple of years ago and still my issue has not been resolved. Every few months there is a new consultant or lawyer and then they have no idea on where to start . It seems the whole procedure with them just keeps on repeating itself. It's taken so long that the people I've made a case about has moved location and the new Lawyers are now unable to find them. Now Lipco expects me to cover the cost for a tracer to find the people that was supposed to have been taken to justice ages ago. It's due to Lipco/LawFOrALL's slackness and poor customer support that has given rise to further cost which they are now trying to pass on to me.

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Replies (8)
LAW FOR ALL
LAW FOR ALL's reply14 Jun 2020, 09:59
Official
Dear Henni H.

Thank you for reaching out to us about your experience.

So sorry to hear that your legal case hasn't been resolved yet and is still causing a lot of  frustration. We know how tough it can be to have a legal matter weighing on your shoulders.

Rest assured our team is dedicated to providing the best legal care in the country and we wouldn't want you to feel that we're not giving you the support and prompt service you deserve.

We appreciate your feedback and will look into what has caused the delay and disappointment. Our Client Experience Team will be in touch with you early Monday morning, to investigate the points you raised and ensure you get results.

Please don't hesitate to reach out to us about your concerns by calling ***.

Sorry for the inconvenience.

Yours in law.

LAW FOR ALL Client Experience.
LAW FOR ALL
LAW FOR ALL's reply15 Jun 2020, 16:30
Official
Dear Henni H.

We hope your week is off to a positive start after speaking to our Legal Executive, Ms Vanessa Hoorneit, about the delays in your legal matter and getting summons served on the other party.

Usually, our policies don't cover tracer fees, but we have submitted a claim on your behalf to LAW FOR ALL's Merit Assessment Committee with motivations.
 
We sincerely apologise for the inconvenience and hope the actions taken give you a some peace of mind. 

Please don't hesitate to get in touch with us should you wish to talk further about your feedback or require assistance.

Yours in law.

LAW FOR ALL Client Experience.


HH
Henni H's update27 Jul 2022, 15:37
Reviewer Update
It's now more than 2 years since I complained about Lipco and even longer since I opened the case, sad to say my issue is still not resolved. Once again there is someone new on my case and this person is dragging his feet in getting on top of things. Lipco wants me to start paying for things like Sherrif costs, tracing cost etc, but its due to their negligence and due to them taking their time that the issue doesn't get resolved. By the time they actually do something, the situation has changed and everything needs to be restarted from scratch. There was a warrant of execution from the court, Lipco took forever to instruct the lawyers on the case to have it executed, in the mean time the person has moved on and now Lipco doesnt want to pay again - and its due to their negligence that the warrant wasn't served in time.. I am definitely NOT happy with Lipco - LawforAll.
LAW FOR ALL
LAW FOR ALL's reply28 Jul 2022, 09:56
Official
Dear Henni
 
Thank you for taking the time to write such comprehensive feedback and for sharing your experience with us. We're incredibly sorry to hear that you feel we've let you down. 
 
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
 
We have sent your details to our Client Experience Department to look into and get in touch with you urgently.
 
We're sorry for the inconvenience and will reach out to you again, as soon as our team has investigated and given us feedback.
 
 Kind Regards.
 LAW FOR ALL
HH
Henni H's update06 Oct 2022, 09:14
Reviewer Update
Really poor service. They say they will contact me within a week then I wait 4 weeks to get a simple answer. ********* are getting away with my money, my issue is still not resolved and I blame the lame service from Lipco.
LAW FOR ALL
LAW FOR ALL's reply06 Oct 2022, 10:48
Official
Dear Henni

Thank you for taking the time to provide us with feedback on your experience thus far.

We have sent your details to our Client Experience Department to look into and get in touch with you urgently.

Kind Regards,
LAW FOR ALL


HH
Henni H's update14 Nov 2023, 01:57
Reviewer Update
Still receiving horrible service from them. They are happy to take my money every month, but you definitely don't get any service in return. I've requested advise on 2 seperate cases and they don't even respond. If they do sometimes respond then its weeks or months later, whats the point of having this service when they "might" respond a month or 2 later? The worst company I have ever dealt with. I will be cancelling. referring to case C7587-9-2016 , C3082-10-2023 and C103-8-2023. Don't bother phoning, I will reply to mails only.
LAW FOR ALL
LAW FOR ALL's reply14 Nov 2023, 12:54
Official
Dear Henni

Thank you for taking the time to provide us with feedback on your experience thus far.

We have sent your details to our Client Experience Department to look into and get in touch with you urgently.

Kind Regards,
LAW FOR ALL