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jasteel R
1 reviews | Active since May 2017
29 May 2023, 09:48
Poor customer service and experience!
I tried contacting Lipco Law for all for the past 1 week. They always said they will get someone to call me to do my debit order banking details change as I got a new acc.
No one called me yet, now when I need to do a claim they are saying they need to sort out the debit first before they can assist with my case. I have spoken to Vanessa from Pretoria customer care. After she taking my details down I told her to hold on for me. She then ended the call.
I have been a loyal customer for 11 months, platinum plus policy and this is the service I receive from you guys.
I will take this to legal aid and SUE you guys. I want a full refund for all I paid you guys for the terrible service I received!!!!
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LAW FOR ALL's replyOfficial
29 May 2023, 11:04Dear Jasteel
Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department. A consultant will look into the reasons why you aren't getting in touch with your lawyer and take steps to ensure it doesn't happen again.
Sorry for the inconvenience caused.
Yours in Law,
LAW FOR ALL
Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department. A consultant will look into the reasons why you aren't getting in touch with your lawyer and take steps to ensure it doesn't happen again.
Sorry for the inconvenience caused.
Yours in Law,
LAW FOR ALL
LAW FOR ALL's reply29 May 2023, 11:04
Official
Dear Jasteel
Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department. A consultant will look into the reasons why you aren't getting in touch with your lawyer and take steps to ensure it doesn't happen again.
Sorry for the inconvenience caused.
Yours in Law,
LAW FOR ALL
Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department. A consultant will look into the reasons why you aren't getting in touch with your lawyer and take steps to ensure it doesn't happen again.
Sorry for the inconvenience caused.
Yours in Law,
LAW FOR ALL