DM
Dr M
1 reviews | Active since May 2017
20 Nov 2018, 23:28
Poor customer service
My mum awaits for a call from nombulelo phakathi.....I know my mum is not the only member but I don't think nombulelo enjoys her job based on the treatment we are receiving! I was even thinking of rejoining your company as a member but how can I with such poor service! I am so disappointed! Please assign us to a mediator who is passionate about helping ppl and can jungle her workload!
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Replies (1)
LAW FOR ALL's replyOfficial
21 Nov 2018, 10:01Dear Sindile,
Thank you for taking the time to write to us. We're sorry to hear about the situation and can understand that it must be stressful for you and your mother.
We'd never want you to feel we've let you down or we're not here to help. We've sent your feedback to our Client Experience Team and an agent will be in touch to assist you.
Rest assured, we are looking into the matter and will get back to you soon.
Should you need to get in touch with us in the meantime, please feel free to contact us on ***.
Yours in Law.
Thank you for taking the time to write to us. We're sorry to hear about the situation and can understand that it must be stressful for you and your mother.
We'd never want you to feel we've let you down or we're not here to help. We've sent your feedback to our Client Experience Team and an agent will be in touch to assist you.
Rest assured, we are looking into the matter and will get back to you soon.
Should you need to get in touch with us in the meantime, please feel free to contact us on ***.
Yours in Law.
LAW FOR ALL's reply21 Nov 2018, 10:01
Official
Dear Sindile,
Thank you for taking the time to write to us. We're sorry to hear about the situation and can understand that it must be stressful for you and your mother.
We'd never want you to feel we've let you down or we're not here to help. We've sent your feedback to our Client Experience Team and an agent will be in touch to assist you.
Rest assured, we are looking into the matter and will get back to you soon.
Should you need to get in touch with us in the meantime, please feel free to contact us on ***.
Yours in Law.
Thank you for taking the time to write to us. We're sorry to hear about the situation and can understand that it must be stressful for you and your mother.
We'd never want you to feel we've let you down or we're not here to help. We've sent your feedback to our Client Experience Team and an agent will be in touch to assist you.
Rest assured, we are looking into the matter and will get back to you soon.
Should you need to get in touch with us in the meantime, please feel free to contact us on ***.
Yours in Law.