Poor Customer Care from Law for All

I called Law for All offices in the first week of November for a labour matter & I was told that the relevant department will call me. After 3 days of not receiving a call I called again & was promised that someone will call me. the individual called me on or around the 12th November 2025 and after providing background on the matter he promised to send me an email with documents that he needed. It is now the 18th and that email hasnt come & I was forced to hire a responsive law firm at additional cost. So it is clear that the clients are not their priority.