Poor clientcare service/ Support from Law for All

I have been a Lipco good standing member for the past 10 years and during that period, I have never missed any of my payment however something happened last year June where the company that I worked for tried to frame for something that I didn't do and my matter was reported to Law for All, then the matter was referred to CCMA for Unfair Dismissal by Lipco mediator. CCMA delayed to allocate or set out the date for Arbitration last year and only managed to set it out for April 2024 and during that period I had to income to keep up with my contribution to Lipco and now that I need their support in April, I am now being told that my policy lapsed in November and Law for law won't be able to represent me on my Arbitration and they gave me new joining forms with the condition that 'None of preexisting matters would be covered' and I really feel let down by Law for Law after so many years of contribution without fail and I'm not covered when I need them the most. My contact details - ***/ ***