KS
Kenneth S
1 reviews | Active since Apr 2013
02 Nov 2020, 21:29
POOR AND BAD SERVICE: DISAPPOINTED CLIENT
I have recently joined LIPCO Law For All beginning of September 2020. I currently have a matter before the court that needs immediate attention and I have opened a case with them. On the 20th Oct I appeared before the court and matter was postponed in order for me to have legal representation. Immediate afterwards I contacted the Legal Professional appointed by Law For All: Mpangazita Matikinca whom has been trying to assist me. He has referred the matter to their Claim Dept to make a decision as to whether to assist. I provided all the necessary details and info pertaining to the matter. On the 05th November this Thursday, I will appear before the Magistrate. Still today I have not heard from them. Every 3 days since the 20th Oct i have being sending mails to request that the matter is expedited, so that I can be prepared come Thursday. I have truly being prejudice by their delay. Only two days left and still haven't heard from them. I'm truly disappointed and regret as to why I ever joined this Law for All. Their service is appalling. Totally unacceptable. They don't see the matter of justice as being a very urgent one.
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Replies (3)
LAW FOR ALL's replyOfficial
03 Nov 2020, 09:25Dear Kenneth. Thank you for taking the time to write such comprehensive feedback and for sharing your experience with us. We're incredibly sorry to hear that you feel we've let you down. We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives. We have sent your details to our Client Experience Department to look into and get in touch with you urgently. We're sorry for the inconvenience and will reach out to you again, as soon as our team has investigated and given us feedback. Kind Regards. LAW FOR ALL
LAW FOR ALL's reply03 Nov 2020, 09:25
Official
Dear Kenneth. Thank you for taking the time to write such comprehensive feedback and for sharing your experience with us. We're incredibly sorry to hear that you feel we've let you down. We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives. We have sent your details to our Client Experience Department to look into and get in touch with you urgently. We're sorry for the inconvenience and will reach out to you again, as soon as our team has investigated and given us feedback. Kind Regards. LAW FOR ALL
KS
Kenneth S's updateReviewer Update
03 Nov 2020, 09:32Thank you kindly for the expedient response. Much appreciated
KS
Kenneth S's update03 Nov 2020, 09:32
Reviewer Update
Thank you kindly for the expedient response. Much appreciated
LAW FOR ALL's replyOfficial
04 Nov 2020, 10:37 Dear Kenneth. Thank you again for expressing your thoughts and feelings, and for allowing us an opportunity to gain insight into your concerns. Appearing in court and defending your rights is stressful to do, but rest assured we are always in your corner. We hope the conversation with Nevallisha Jacobs brought you some clarity and peace of mind on how we can assist. As much as we'd want to be standing in court with you, your case arose before you became a policyholder. We always remain committed to providing you with the best legal care. Still, the terms and conditions of your policy have to guide us. Bear in mind that just like with any other insurance policy you have, there are certain limitations on pre-existing incidents from before you signed up. As mentioned earlier, our multi-award-winning team have got your back in times of trouble. Running into legal problems without cover is really expensive if you don't have money saved up to cover the legal costs, but because you have a policy with us, we've arranged with one of the attorneys on our panel to assist you at a substantially reduced rate. We've included this benefit in all our LAW FOR ALL policies, as a way of showing that we genuinely care and want to help as much as possible. We wish you all the best at your next appearance. Please don't hesitate to reach out to us if you require any additional legal advice – we're just a phone call away. Yours in law. LAW FOR ALL
LAW FOR ALL's reply04 Nov 2020, 10:37
Official
Dear Kenneth. Thank you again for expressing your thoughts and feelings, and for allowing us an opportunity to gain insight into your concerns. Appearing in court and defending your rights is stressful to do, but rest assured we are always in your corner. We hope the conversation with Nevallisha Jacobs brought you some clarity and peace of mind on how we can assist. As much as we'd want to be standing in court with you, your case arose before you became a policyholder. We always remain committed to providing you with the best legal care. Still, the terms and conditions of your policy have to guide us. Bear in mind that just like with any other insurance policy you have, there are certain limitations on pre-existing incidents from before you signed up. As mentioned earlier, our multi-award-winning team have got your back in times of trouble. Running into legal problems without cover is really expensive if you don't have money saved up to cover the legal costs, but because you have a policy with us, we've arranged with one of the attorneys on our panel to assist you at a substantially reduced rate. We've included this benefit in all our LAW FOR ALL policies, as a way of showing that we genuinely care and want to help as much as possible. We wish you all the best at your next appearance. Please don't hesitate to reach out to us if you require any additional legal advice – we're just a phone call away. Yours in law. LAW FOR ALL