LM
Lethabo M
1 reviews | Active since Dec 2012
29 Apr 2020, 16:31
Policy cancellation and rude customer care personnel
Kindly note that I phoned today and spoke to a consultant who hanged up on me. I'm writing this review to reiterate my intention to cancel the policy (***) that I have with LIPCO. The debit order to go off on the 01st of May 2020 will be the last premium that I will permit in my ABSA account. I informed the lady on the phone that any future debit order will be reversed (i.e. June 2020) as i'm rendering my 30 days notice.
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LAW FOR ALL's replyOfficial
29 Apr 2020, 17:17Hi Lethabo.
We're sorry to see you go and more importantly to hear that you feel that we've let you down!
We won't stand in your way, but want to learn more about your experience and how we can improve our services.
Please accept our apologies! Our team is doing all we can to keep the law working for our policyholders, but as we're working from home, we can't guarantee the qualities of our lines. We'd never deliberately hang up on you.
Our Client Experience Team will investigate the feedback and be in touch shortly.
Sorry for the inconvenience.
Yours in Law.
LAW FOR ALL Client Experience
We're sorry to see you go and more importantly to hear that you feel that we've let you down!
We won't stand in your way, but want to learn more about your experience and how we can improve our services.
Please accept our apologies! Our team is doing all we can to keep the law working for our policyholders, but as we're working from home, we can't guarantee the qualities of our lines. We'd never deliberately hang up on you.
Our Client Experience Team will investigate the feedback and be in touch shortly.
Sorry for the inconvenience.
Yours in Law.
LAW FOR ALL Client Experience
LAW FOR ALL's reply29 Apr 2020, 17:17
Official
Hi Lethabo.
We're sorry to see you go and more importantly to hear that you feel that we've let you down!
We won't stand in your way, but want to learn more about your experience and how we can improve our services.
Please accept our apologies! Our team is doing all we can to keep the law working for our policyholders, but as we're working from home, we can't guarantee the qualities of our lines. We'd never deliberately hang up on you.
Our Client Experience Team will investigate the feedback and be in touch shortly.
Sorry for the inconvenience.
Yours in Law.
LAW FOR ALL Client Experience
We're sorry to see you go and more importantly to hear that you feel that we've let you down!
We won't stand in your way, but want to learn more about your experience and how we can improve our services.
Please accept our apologies! Our team is doing all we can to keep the law working for our policyholders, but as we're working from home, we can't guarantee the qualities of our lines. We'd never deliberately hang up on you.
Our Client Experience Team will investigate the feedback and be in touch shortly.
Sorry for the inconvenience.
Yours in Law.
LAW FOR ALL Client Experience