LM
Lucas M
1 reviews | Active since May 2020
13 May 2021, 08:12
Policy
I joined Lipco many years ago and i have been paying for all this years only the past two months that i had financial problem couldn't pay and last i phoned to make arrangements what I am told is that my policy has lapsed and I should open the new one with a new policy and a waiting period of a month why can't i reinstate my policy with the old policy number and pay for the skipped month.
What happened to the money I paid for all the years? This not fair why can't i reinstate this policy ***7.
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Replies (2)
LAW FOR ALL's replyOfficial
13 May 2021, 09:05Dear Lucas
Thank you for taking the time to write such comprehensive feedback and for sharing your experience with us. We're incredibly sorry to hear that you feel we've let you down.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department to look into and get in touch with you urgently.
We're sorry for the inconvenience and will reach out to you again, as soon as our team has investigated and given us feedback.
Kind Regards.
LAW FOR ALL
LAW FOR ALL's reply13 May 2021, 09:05
Official
Dear Lucas
Thank you for taking the time to write such comprehensive feedback and for sharing your experience with us. We're incredibly sorry to hear that you feel we've let you down.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department to look into and get in touch with you urgently.
We're sorry for the inconvenience and will reach out to you again, as soon as our team has investigated and given us feedback.
Kind Regards.
LAW FOR ALL
LAW FOR ALL's replyOfficial
14 May 2021, 15:10Dear Lucas.
Once again thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
We hope the conversation with Nevallisha Jacobs and Roelf Conradie brought you some clarity and peace of mind on how we can assist in your matter.
If there is anything else we can do to assist, please don’t hesitate to reach out to us.
Yours in law.
LAW FOR ALL
LAW FOR ALL's reply14 May 2021, 15:10
Official
Dear Lucas.
Once again thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
We hope the conversation with Nevallisha Jacobs and Roelf Conradie brought you some clarity and peace of mind on how we can assist in your matter.
If there is anything else we can do to assist, please don’t hesitate to reach out to us.
Yours in law.
LAW FOR ALL