pointless having legal subscription
been a member since may 2019, but they cant help me because my incident happened in 2010
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Replies (2)
LAW FOR ALL's replyOfficial
23 Oct 2020, 17:11Dear Esther
Thank you for writing to us about your experience.
We can understand that you are disappointed to have been told that your lawyer can't assist you with an incident from 2010. We remain committed to providing the best legal care in South Africa, but the terms and conditions of your policy have to guide us. Just like with any other insurance policy you have, there are certain limitations on pre-existing incidents from before you signed up, which are not covered.
We don't want you to feel like having legal cover is a waste of time or money. Our multi-award winning team have got your back in times of trouble. Running into legal problems without cover is really expensive if you don't have money saved up to cover the legal costs.
Thank you for taking the time and effort to express your thoughts and feelings, giving us an opportunity to gain insight into your concerns so that we can work to enhance your future customer experience.
Our Client Experience Team will be in touch with you on Monday morning, to talk about the exclusion of your matter, and answer any questions you may have about your policy. If need be, they can also resend you your policy guide. This will hopefully give you more cer*****y and peace of mind.
We thank you for your continued support, and for partnering with us in our mission to make the law affordable and accessible to all South Africans.
Yours in law.
LAW FOR ALL
**********
Thank you for writing to us about your experience.
We can understand that you are disappointed to have been told that your lawyer can't assist you with an incident from 2010. We remain committed to providing the best legal care in South Africa, but the terms and conditions of your policy have to guide us. Just like with any other insurance policy you have, there are certain limitations on pre-existing incidents from before you signed up, which are not covered.
We don't want you to feel like having legal cover is a waste of time or money. Our multi-award winning team have got your back in times of trouble. Running into legal problems without cover is really expensive if you don't have money saved up to cover the legal costs.
Thank you for taking the time and effort to express your thoughts and feelings, giving us an opportunity to gain insight into your concerns so that we can work to enhance your future customer experience.
Our Client Experience Team will be in touch with you on Monday morning, to talk about the exclusion of your matter, and answer any questions you may have about your policy. If need be, they can also resend you your policy guide. This will hopefully give you more cer*****y and peace of mind.
We thank you for your continued support, and for partnering with us in our mission to make the law affordable and accessible to all South Africans.
Yours in law.
LAW FOR ALL
**********
LAW FOR ALL's reply23 Oct 2020, 17:11
Official
Dear Esther
Thank you for writing to us about your experience.
We can understand that you are disappointed to have been told that your lawyer can't assist you with an incident from 2010. We remain committed to providing the best legal care in South Africa, but the terms and conditions of your policy have to guide us. Just like with any other insurance policy you have, there are certain limitations on pre-existing incidents from before you signed up, which are not covered.
We don't want you to feel like having legal cover is a waste of time or money. Our multi-award winning team have got your back in times of trouble. Running into legal problems without cover is really expensive if you don't have money saved up to cover the legal costs.
Thank you for taking the time and effort to express your thoughts and feelings, giving us an opportunity to gain insight into your concerns so that we can work to enhance your future customer experience.
Our Client Experience Team will be in touch with you on Monday morning, to talk about the exclusion of your matter, and answer any questions you may have about your policy. If need be, they can also resend you your policy guide. This will hopefully give you more cer*****y and peace of mind.
We thank you for your continued support, and for partnering with us in our mission to make the law affordable and accessible to all South Africans.
Yours in law.
LAW FOR ALL
**********
Thank you for writing to us about your experience.
We can understand that you are disappointed to have been told that your lawyer can't assist you with an incident from 2010. We remain committed to providing the best legal care in South Africa, but the terms and conditions of your policy have to guide us. Just like with any other insurance policy you have, there are certain limitations on pre-existing incidents from before you signed up, which are not covered.
We don't want you to feel like having legal cover is a waste of time or money. Our multi-award winning team have got your back in times of trouble. Running into legal problems without cover is really expensive if you don't have money saved up to cover the legal costs.
Thank you for taking the time and effort to express your thoughts and feelings, giving us an opportunity to gain insight into your concerns so that we can work to enhance your future customer experience.
Our Client Experience Team will be in touch with you on Monday morning, to talk about the exclusion of your matter, and answer any questions you may have about your policy. If need be, they can also resend you your policy guide. This will hopefully give you more cer*****y and peace of mind.
We thank you for your continued support, and for partnering with us in our mission to make the law affordable and accessible to all South Africans.
Yours in law.
LAW FOR ALL
**********
LAW FOR ALL's replyOfficial
26 Oct 2020, 13:16Morning Esther.
We hope your week is off to a positive start.
Our Client Experience Team reached out to you this morning, but unfortunately we are not able to get through on the number provided. One of our consultants, have sent your an email with her direct contact details.
Please let us know on which number we can reach you or alternatively, please respond to the email so that we can investigate the matter.
Look forward to connecting with you soon.
LAW FOR ALL
**********
We hope your week is off to a positive start.
Our Client Experience Team reached out to you this morning, but unfortunately we are not able to get through on the number provided. One of our consultants, have sent your an email with her direct contact details.
Please let us know on which number we can reach you or alternatively, please respond to the email so that we can investigate the matter.
Look forward to connecting with you soon.
LAW FOR ALL
**********
LAW FOR ALL's reply26 Oct 2020, 13:16
Official
Morning Esther.
We hope your week is off to a positive start.
Our Client Experience Team reached out to you this morning, but unfortunately we are not able to get through on the number provided. One of our consultants, have sent your an email with her direct contact details.
Please let us know on which number we can reach you or alternatively, please respond to the email so that we can investigate the matter.
Look forward to connecting with you soon.
LAW FOR ALL
**********
We hope your week is off to a positive start.
Our Client Experience Team reached out to you this morning, but unfortunately we are not able to get through on the number provided. One of our consultants, have sent your an email with her direct contact details.
Please let us know on which number we can reach you or alternatively, please respond to the email so that we can investigate the matter.
Look forward to connecting with you soon.
LAW FOR ALL
**********