WA
Wayne A
1 reviews | Active since Nov 2010
12 Dec 2018, 12:56
Pathetic Service - Will NOT recommend!
13 days ago I received a response from Sibusiso Ngqekem. "We confirm receipt of your documents and will peruse same, should we require anything further we will advise you accordingly. We will be in contact with you soonest regarding your matter. " The above statement 'soonest' are pathetic considering I am waiting 13 days now to be contacted. This is not the first time I'm having issues with LIPCO to assist me. Yet, premiums are paid each and every month.
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LAW FOR ALL's replyOfficial
12 Dec 2018, 14:40Hi Wayne,
Thank you for taking the time to write to us. We're so sorry to hear about the situation and understand that it must be stressful.
We'd never want you to feel we've let you down or we're not here to help. We've sent your feedback to our Client Experience Team and an agent will be in touch to assist you.
Rest assured, we are looking into the matter and will get back to you.
Should you need to get in touch with us in the meantime, please feel free to contact us on ***.
Yours in Law,LAW FOR ALL - Client Experience
Thank you for taking the time to write to us. We're so sorry to hear about the situation and understand that it must be stressful.
We'd never want you to feel we've let you down or we're not here to help. We've sent your feedback to our Client Experience Team and an agent will be in touch to assist you.
Rest assured, we are looking into the matter and will get back to you.
Should you need to get in touch with us in the meantime, please feel free to contact us on ***.
Yours in Law,LAW FOR ALL - Client Experience
LAW FOR ALL's reply12 Dec 2018, 14:40
Official
Hi Wayne,
Thank you for taking the time to write to us. We're so sorry to hear about the situation and understand that it must be stressful.
We'd never want you to feel we've let you down or we're not here to help. We've sent your feedback to our Client Experience Team and an agent will be in touch to assist you.
Rest assured, we are looking into the matter and will get back to you.
Should you need to get in touch with us in the meantime, please feel free to contact us on ***.
Yours in Law,LAW FOR ALL - Client Experience
Thank you for taking the time to write to us. We're so sorry to hear about the situation and understand that it must be stressful.
We'd never want you to feel we've let you down or we're not here to help. We've sent your feedback to our Client Experience Team and an agent will be in touch to assist you.
Rest assured, we are looking into the matter and will get back to you.
Should you need to get in touch with us in the meantime, please feel free to contact us on ***.
Yours in Law,LAW FOR ALL - Client Experience