Pathetic service received!!!

Item: LAW FOR ALL
Rating: 1
Author: jasteel R

I am disgusted with the service I am receiving from this company from day one!

I've had problems with them in regards to agents speaking lies and now my mediator YOLANDA Runeyi doesn't keep me updated with anything that's going on with my current case!

I haven't been contacted from the 2nd of July 2022 until now. When I did complain about her prior to the 1st July 2022, she called me telling me that I am not the only client she has and she was on leave. I had to then understand and oversee that circumstance.

Given that I have been emailing her every single time to either give me a call or a correspondence on my case she doesn't get back to me!

What kind of unacceptable service is this? Do you guys want me to stay with you'll to wrong me more and more???

I have excused Yolanda's busy schedule for a couple of days but she can't still be busy to give me a call for a number of Days even not a reply on email!?

TOTALLY UNACCEPTABLE SERVICE !!! STILL ONGOING!!!

Helpful (0)

Replies (1)

LAW FOR ALL's replyOfficial

21 Jul 2022, 11:55

Dear Jasteel

Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.

Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.

We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.

We have sent your details to our Client Experience Department. A consultant will look into the reasons why you aren't getting in touch with your lawyer and take steps to ensure it doesn't happen again.

Sorry for the inconvenience caused.

LAW FOR ALL

LAW FOR ALL's reply21 Jul 2022, 11:55

Official

Dear Jasteel

Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.

Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.

Sorry for the inconvenience caused.

LAW FOR ALL