Pathetic service for what is a professional service

I signed up for legal aid insurance as part of a value add product from my home insurer and had a legal case that I submited a claim for. The service from this organisation is **********, not even deserving of the 1 star given, but should be 0. Have had a case which I initiated in August 2023, and still no resolution, despite having them on board. I must be the one to do the follow ups, I send them information, almost 2 weeks pass before they get in touch with me, only to have them ask for information which I have sent, really showing a lack of urgency or any proactiveness in helping you resolve your legal case, and no assistance from the assigned legal professional, who is just okay to send one liner responses and generic responses to serious legal questions raised. Other legal insurance providers are way way better and if given a choice, would not work with them nor recommend them to others