SH
Sanjay H

1 reviews | Active since Dec 2022

20 Jan 2023, 04:44

PATHETIC SERVICE AND *******.UNPROFESSIONAL SERVICE WITH UNTRAINED CONSULTANTS SELLING U A PRODUCT ON LIES AND MISINFORMATION.

Law for all doesnt even deserve 1 star.A COMPLETE RIPOFF.DO NOT SUPPORT.i was sold a platinum plus policy by consultant .He confirmed what i would be covered for certain aspect over a space of 2 days and multiple calls to confirm with his superiors.When i tried to lodge a claim months later i was told i was not covered.I was not amused and told them to investigate by using recordings with consultant .They did an investigation and confirmed consultant and thus LIPCO LAW FOR ALL was wrong and had misrepresented policy and consultant would be dealth with internally.I was now in a pickle as i had cancelled other legal policy and was now without coverage but as they were wrong and admitted this fact , i insisted that i be represented .I did forward documents only to be told by the claims department that im not covered again.Mind u that all these developments are taking months to rectify and im losing money due to non payment by tenant that i needed litigation for.My claim being declined and the first reason was that i was not covered by policy.I had enough and asked for a refund and was denied this as well.Basically iv paid an installment of around R300 for over 6 months for absolutely no service at all.i had to deal with under par service and consultants that worked from home where i had to deal with kids answering calls and loud music in the background.Also to receive copies of recordings took months to forward if ever and it was a total nightmare dealing with each individual caller and having to explain myself to everyone in turn over and over again only to be told at the end of the call that the proper individual would then call me back and it went on for months with me having to call in and use watsapp almost every day trying to resolve this issue.DO NOT WASTE YOUR MONEY ON LAW FOR ALL

0
Replies (3)
LAW FOR ALL
LAW FOR ALL's reply20 Jan 2023, 08:39
Official
 
Dear Sanjay.
 
Thank you for taking the time to write to us about your experience. We're sad to hear that you feel that your lawyer has let you down. After reading your detailed message, all that we can say is "sorry" and reassure you that this is not our usual standard of legal service.
  
Our lawyers are dedicated to breaking down the barriers to justice and making the law more affordable and accessible to all. We aim to be a caring friend in a time of need and to empower our policyholders to enforce their rights. Our team seeks to ease the strain and stress of the law, not add to your burdens.
 
We understand that you want to cancel your policy, and though we are sad to see you go, we won't stand in your way. 
  
Should you feel unhappy with how the complaint was handled internally we request that you kindly direct your complaint to the FAIS ombudsman for further investigation. 
  
Again, sorry for the inconvenience.


 LAW FOR ALL
SH
Sanjay H's update20 Jan 2023, 09:01
Reviewer Update
What lawyer? The agents i spoke to did not seem to be lawyers and some of them even told me that they are not equipped to advise me and that a senior person would call me back.There was no 'lawyer' or singular person but rather dozens of consultants where i had to keep repeating myself and explaining every time i had to call through instead of waiting for a call back after requesting one via the Lipco app and every time after explaining yet again to be told the relevant dept or manager would call me back which rarely happened.My watsapp logs will attest to this.The fact of the matter is that as a sevice provider u guys have admitted ur fault , atleast refund my money for a service u could not provide or refused to do so because of ur policies.Now its going to take me more effort to contact ombudsman whereas its easier to go onto every consumer platform and warn people not to deal with u guys because i can prove that url have sold me a policy that was misrepresented and still will not make amends even though url admitt fault and offer only an apology?????
LAW FOR ALL
LAW FOR ALL's reply20 Jan 2023, 15:57
Official
Dear Sanjay

Thank you for taking the time to write to us again.

We have been in discussion with senior management from the marketing department and they have assured us that you were contacted on 19 January 2023 to once again discuss your complaint in great detail.

As stated in our previous response, should you still be unsatisfied with their decision it would be best for you to approach the FAIS Ombudsman for intervention.

We sincerely apologize for any inconvenience caused.

Thank you

LAW FOR ALL