DK
Denise K
1 reviews | Active since Jun 2018
11 Nov 2024, 09:11
Pathetic Service
I paid for Premium ABSA Legal assistance - R230 pm because their PDF states: "Estate assistance when the main member passes away" My brother died, we co-own a house. He was cremated. The Undertaker wants R15000. There are two policies for more than that at Old Mutual and Sanlam. They both want a Letter of Exectorship. Will ABSA Law help? Not a damn. They say I need an attorney. Okay then, so what are they? Window washers??
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Replies (3)
LAW FOR ALL's replyOfficial
11 Nov 2024, 09:13Dear Ms Denise Anne Knight
Thank you for taking the time to write to us about your experience with us. We're incredibly sorry to hear that you feel we've let you down.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department to look into and get in touch with you urgently.
Yours in Law
LAW FOR ALL
Thank you for taking the time to write to us about your experience with us. We're incredibly sorry to hear that you feel we've let you down.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department to look into and get in touch with you urgently.
Yours in Law
LAW FOR ALL
LAW FOR ALL's reply11 Nov 2024, 09:13
Official
Dear Ms Denise Anne Knight
Thank you for taking the time to write to us about your experience with us. We're incredibly sorry to hear that you feel we've let you down.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department to look into and get in touch with you urgently.
Yours in Law
LAW FOR ALL
Thank you for taking the time to write to us about your experience with us. We're incredibly sorry to hear that you feel we've let you down.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department to look into and get in touch with you urgently.
Yours in Law
LAW FOR ALL
DK
Denise K's updateReviewer Update
11 Nov 2024, 09:46I will say this much, the client service is top-notch. They phoned me within the hour, but still could not help me as my brother who died, was not covered under the policy. Uh, okay...what? It is me, the policy holder that needs help!
I cancelled the policy, I will go elsewhere.
I cancelled the policy, I will go elsewhere.
DK
Denise K's update11 Nov 2024, 09:46
Reviewer Update
I will say this much, the client service is top-notch. They phoned me within the hour, but still could not help me as my brother who died, was not covered under the policy. Uh, okay...what? It is me, the policy holder that needs help!
I cancelled the policy, I will go elsewhere.
I cancelled the policy, I will go elsewhere.
LAW FOR ALL's replyOfficial
11 Nov 2024, 09:57Dear Ms. Denise Anne Knight,
Thank you for reaching out to share your experience with us. We are truly sorry to hear of your family member’s passing, and we understand this is a difficult time for you.
We would like to clarify that assistance with deceased estate matters is a benefit offered only in the event of the main policyholder’s passing. We confirm that you have received the relevant legal advice regarding this matter, and we regret that you have chosen to cancel the policy.
Our mission is to make the law accessible and affordable to all. If you ever decide to re-join our award-winning policy, please don’t hesitate to contact us.
Yours in Law,
LAW FOR ALL
LAW FOR ALL's reply11 Nov 2024, 09:57
Official
Dear Ms. Denise Anne Knight,
Thank you for reaching out to share your experience with us. We are truly sorry to hear of your family member’s passing, and we understand this is a difficult time for you.
We would like to clarify that assistance with deceased estate matters is a benefit offered only in the event of the main policyholder’s passing. We confirm that you have received the relevant legal advice regarding this matter, and we regret that you have chosen to cancel the policy.
Our mission is to make the law accessible and affordable to all. If you ever decide to re-join our award-winning policy, please don’t hesitate to contact us.
Yours in Law,
LAW FOR ALL