1 reviews | Active since Jul 2017
Pathetic service
<p>My husband is a member and had a legal matter where he was advised that he must pay and submit a claim once matter was concluded well ,we submited the claim on the 9May 2017 have been calling back and forth between department as to date we have not received a call or update as to where in the process we are ,a month ago it was sent back to the Merritt department as there was outstanding or contradicting information that was clarified . This would then take 7 business days its 2weeks since our last call to them and nothing,is this their way of getting people to back off or just plain standard. And oh a compliant mail was sent where a automated response was recieved that they will tend to matter within 24 hours well here we are</p>
Hi Celeste,
Thank you for taking the time to write to us about your experience. We're sorry to hear that you feel things aren't moving fast enough.
Our goal is to make things simple, easy and stress-free. We don't want to add to your frustration because we know how difficult and traumatic a legal problem can be.
We have sent your complaint to our Client Experience Department to investigate why you haven't received an outcome or response. We're sorry about the inconvenience.
Should you wish to get a hold of us, you are welcome to call us on ***.
Yours in Law.
Hi Celeste,
Thank you for taking the time to write to us about your experience. We're sorry to hear that you feel things aren't moving fast enough.
Our goal is to make things simple, easy and stress-free. We don't want to add to your frustration because we know how difficult and traumatic a legal problem can be.
We have sent your complaint to our Client Experience Department to investigate why you haven't received an outcome or response. We're sorry about the inconvenience.
Should you wish to get a hold of us, you are welcome to call us on ***.
Yours in Law.