1 reviews | Active since Oct 2017
PATHETIC AND REDICULOUS SERVICE
I am very disappointed with service I received from Lipco. I have a case that I attended in May 2011, and the matter was struck off the roll due to lack of evidence. I was summoned on the 28/09/2017 to appear in court on the 29/09/2017, and when I called them there was no answer. I went to court with no attorney, and the matter was postponed in order for me to get an attorney. The attorney that represented me was from Lipco, and because I was happy with his service he convinced me to join the company, and I did so. when I took the policy I was not advised that any matter that I had before taking the cover will not be covered, and I am only told today when I have a problem.
Ever since I joined them, they never missed any payment from me. I always made sure whenever they go into my account they get their money. Bear in mind it has been 5 years, and couple months now since I joined Lipco. I feel very misled, used, and also ****** of my money, I also feel like I have wasted my time, and money with them right now. I was warned before joining them, but the way their attorney convinced me I ended up joining them, and now I really, really regret why I joined this company. If they can’t assist me with this matter then I feel they need to refund me every cent I paid them so that I can see what to do, or find myself a private attorney. I also had the very same problem when I was buying a property. I had to contact them over 20 times before they could provide me with the discount or even to come back to me to advise how much percent I qualify for.
It’s so sad when you put your trust in a big Law firm like Lipco, and when you have problems they act like they don’t know you at all. Is like you have been donating your last money to a charity company with the expectation of a miracle that doesn’t even exist.
Hi, Tshepo. Thank you for taking the time to write to us about your disappointment. We're sorry to hear that you feel we've let you down. We're here to send our clients' worries, fears, and stress packing, not add to it. Five years is a long time, and we value you as a customer.
We confirm that our Client Experience Team has been in contact with you today, and are investigating what went wrong. We'll be in touch with more information soon.
We're sorry for the inconvenience and hope we restore your trust in us and show you why we've recently been named the Legal Team of the Year at the 2017 African Legal Awards.
Should you wish to speak to us, please don't hesitate to give us a call on ***.
Yours in Law.
Hi, Tshepo. Thank you for taking the time to write to us about your disappointment. We're sorry to hear that you feel we've let you down. We're here to send our clients' worries, fears, and stress packing, not add to it. Five years is a long time, and we value you as a customer.
We confirm that our Client Experience Team has been in contact with you today, and are investigating what went wrong. We'll be in touch with more information soon.
We're sorry for the inconvenience and hope we restore your trust in us and show you why we've recently been named the Legal Team of the Year at the 2017 African Legal Awards.
Should you wish to speak to us, please don't hesitate to give us a call on ***.
Yours in Law.
