Not Satisfied With Service from Law For All

We unfortunately have not had the best experience with our representative.

Having given a full account of our case from the onset, we felt that she unfortunately did not really and fully acquaint herself with the details of our case and all the details given to her. Communication from her has been very minimal and in most of the cases, not forthcoming at all.

It unfortunately felt for most of the process like we were not dealing with our representative (someone with our best interests at heart) but with someone who was inclined to the party we were raising grievances against (due to what was perceived on our part as a lack of effort). Whenever we agitated for some feedback, the response would not be a conclusive one. The whole process has to-date been very frustrating and we feel that there doesn't seem to be a concerted effort to assist (We have trails of emails to this effect). The last email from her felt as though it was one that sought to get the case of her hands and through to the next party even though there was very minimal communication with all parties concerned. This is very unfortunate.

Even after sending a direct email complaining to her a week ago and seeking the case to be reallocated to someone else at Law For All, there has been no response to date.

We would like our case to be reallocated to someone who may perhaps have more capacity to look into the case lodged and engage meaningfully with the parties concerned.