Not Impressed at all! What a waste of my TIME and MONEY!

Seeked Legal Assistance on the 6th of June, was assigned Cilia in relation to a Car issue I have. The Dealership was willing to sort out issues that were picked at the time at their own cost, but Cilia advised that we opt/ push for a return/ refund as they’ll be/ seems there’s anticipation of future problems or recurrence. I advised the dealership of this. However, She has since disappeared on me. I’ve been trying to request a call back for about 3 weeks to no avail. Tried to escalate the issue to the Manager to no avail and requested a complaint be lodged and there’s still no progress on that. Cilia has not returned a simple call back I’ve been asking for for 3 weeks, as I needed advise/ and to also advise on progress on my side. I currently have a car that has problems, that can’t be fixed because the dealership is of note that the Car will be returned, but at the same time, there’s no progress on that from Cilia. I am in stuck in Limbo and uncertain with time running out.

I’d literally give a 0 rating if I could. On a good note, I have been impressed by Charne’s work ethic previously in relation to advising and returning requests for call backs. Big ups to you Charné! I give you 5/5. Keep it up.