SN
Sinelizwi N
1 reviews | Active since Jun 2020
18 Mar 2024, 11:50
Not following a simple rule when I needed them the most.
I was all good with them but then my issue is this, If I ask you to call me at 13:00 for an issue I urgently need your advise on, They always call at the wrong time, Thus not respecting my time and privacy no matter how many times I told them to contact me at 13:00 they dont, My main issue is that should I really be in trouble and ask them to call me at a time thats suitable for me they wont? and then close my file as not reached why when you reaching me at times I told you not to reach me on. I wanna cancel as I can not deal with this incompetance, I logged a complaint till today no one has contacted me regarding my complaint.
I want to cancel as I do not trust you guys will do whats best for me but whats best for your consultants and team.
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Replies (5)0
Replies (5)
LAW FOR ALL's replyOfficial
18 Mar 2024, 12:01 Dear Sinelizwi Ndlovu
Thank you for taking the time to write to us about your experience with us. We're incredibly sorry to hear that you feel we've let you down.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department to look into and get in touch with you urgently.
Yours in Law
LAW FOR ALL
Thank you for taking the time to write to us about your experience with us. We're incredibly sorry to hear that you feel we've let you down.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department to look into and get in touch with you urgently.
Yours in Law
LAW FOR ALL
LAW FOR ALL's reply18 Mar 2024, 12:01
Official
Dear Sinelizwi Ndlovu
Thank you for taking the time to write to us about your experience with us. We're incredibly sorry to hear that you feel we've let you down.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department to look into and get in touch with you urgently.
Yours in Law
LAW FOR ALL
Thank you for taking the time to write to us about your experience with us. We're incredibly sorry to hear that you feel we've let you down.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department to look into and get in touch with you urgently.
Yours in Law
LAW FOR ALL
SN
Sinelizwi N's updateReviewer Update
19 Mar 2024, 11:00Upon reviewing this, I was sent a scheduled document, that stated my policy date starts on the 29th of January.. Then they come back and change and say 28th February was my start period. So with this definitely cancelling now.. Not even willing to Acknowledge the error of your system, clarify it and amend it, Client gets what has been promised if your system glitched you were supposed to have it fixed and not at my inconvienance.
SN
Sinelizwi N's update19 Mar 2024, 11:00
Reviewer Update
Upon reviewing this, I was sent a scheduled document, that stated my policy date starts on the 29th of January.. Then they come back and change and say 28th February was my start period. So with this definitely cancelling now.. Not even willing to Acknowledge the error of your system, clarify it and amend it, Client gets what has been promised if your system glitched you were supposed to have it fixed and not at my inconvienance.
LAW FOR ALL's replyOfficial
19 Mar 2024, 12:23Good day Sinelizwi
Thank you for providing us with your feedback.
Kindly note that per our records your policy commenced on 26 February 2024.
We will have one of our Client Care consultants urgently contact you in order to address your concerns about the start date of your policy.
Yours in Law,
LAW FOR ALL
Thank you for providing us with your feedback.
Kindly note that per our records your policy commenced on 26 February 2024.
We will have one of our Client Care consultants urgently contact you in order to address your concerns about the start date of your policy.
Yours in Law,
LAW FOR ALL
LAW FOR ALL's reply19 Mar 2024, 12:23
Official
Good day Sinelizwi
Thank you for providing us with your feedback.
Kindly note that per our records your policy commenced on 26 February 2024.
We will have one of our Client Care consultants urgently contact you in order to address your concerns about the start date of your policy.
Yours in Law,
LAW FOR ALL
Thank you for providing us with your feedback.
Kindly note that per our records your policy commenced on 26 February 2024.
We will have one of our Client Care consultants urgently contact you in order to address your concerns about the start date of your policy.
Yours in Law,
LAW FOR ALL
SN
Sinelizwi N's updateReviewer Update
19 Mar 2024, 12:26But thats not what you told me when I signed up which is what I am angre about my instalment went in for waste now.
Whether you call me or you dont, you sent me communication that stated my policy starts at 29 Jan, so by me believing what you sent me I am wrong? its fine, you not willing to fix your error its all good.
Whether you call me or you dont, you sent me communication that stated my policy starts at 29 Jan, so by me believing what you sent me I am wrong? its fine, you not willing to fix your error its all good.
SN
Sinelizwi N's update19 Mar 2024, 12:26
Reviewer Update
But thats not what you told me when I signed up which is what I am angre about my instalment went in for waste now.
Whether you call me or you dont, you sent me communication that stated my policy starts at 29 Jan, so by me believing what you sent me I am wrong? its fine, you not willing to fix your error its all good.
Whether you call me or you dont, you sent me communication that stated my policy starts at 29 Jan, so by me believing what you sent me I am wrong? its fine, you not willing to fix your error its all good.
SN
Sinelizwi N's updateReviewer Update
19 Mar 2024, 12:27They dont fix their issues even if proof has been supp**** to them, when they gave you false adverti*****t or fullfilment pack just to get you excited to pay them.
SN
Sinelizwi N's update19 Mar 2024, 12:27
Reviewer Update
They dont fix their issues even if proof has been supp**** to them, when they gave you false adverti*****t or fullfilment pack just to get you excited to pay them.