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fmisrole F
1 reviews | Active since Apr 2017
20 Jan 2021, 15:00
No communication
Dear Lipco/Lawforall and Thandekile Plaatjie,
What is happening with my case? number C195-7-2020 I havent heard from you in months. Thandekile said she will send Letters of Demand to the other party(seller of my new home) regarding his responsibility to compensate me for repair and replacement of roof, but I have had no communication in this regard from either Thandekile nor Lawforall administrators.
I can honestly say at this point I have very little regard for your company, LawforAll/Lipco. Your communication is very bad to nil. Considering I am an A Plan member and pay every month on time. Please come to the party and communicate as to what you have done thus far to help me with my dilemma as I have asked of you.
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Replies (4)
LAW FOR ALL's replyOfficial
20 Jan 2021, 15:42 Dear Fran C. Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration. Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication. We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives. We have sent your details to our Client Experience Department. A consultant will look into the reasons why you aren't getting in touch with your lawyer and take steps to ensure it doesn't happen again. Sorry for the inconvenience caused.
LAW FOR ALL
LAW FOR ALL
LAW FOR ALL's reply20 Jan 2021, 15:42
Official
Dear Fran C. Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration. Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication. We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives. We have sent your details to our Client Experience Department. A consultant will look into the reasons why you aren't getting in touch with your lawyer and take steps to ensure it doesn't happen again. Sorry for the inconvenience caused.
LAW FOR ALL
LAW FOR ALL
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fmisrole F's updateReviewer Update
20 Jan 2021, 17:07Thanks, but it is not up to me to keep in touch with my lawyer...but she that must keep in touch with Me. Keep me updated on progress.
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fmisrole F's update20 Jan 2021, 17:07
Reviewer Update
Thanks, but it is not up to me to keep in touch with my lawyer...but she that must keep in touch with Me. Keep me updated on progress.
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fmisrole F's updateReviewer Update
20 Jan 2021, 18:09Thanks to Ane, the manager, who called me and updated me on their process i now feel more relaxed about LawforAll handling my case. 100%
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fmisrole F's update20 Jan 2021, 18:09
Reviewer Update
Thanks to Ane, the manager, who called me and updated me on their process i now feel more relaxed about LawforAll handling my case. 100%
LAW FOR ALL's replyOfficial
21 Jan 2021, 09:54 Dear Fran C. Once again thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration. We hope the conversation with Ane Van Zyl brought you some clarity and peace of mind on how we can assist in your matter. If there is anything else we can do to assist, please don’t hesitate to reach out to us. Yours in law. LAW FOR ALL
LAW FOR ALL's reply21 Jan 2021, 09:54
Official
Dear Fran C. Once again thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration. We hope the conversation with Ane Van Zyl brought you some clarity and peace of mind on how we can assist in your matter. If there is anything else we can do to assist, please don’t hesitate to reach out to us. Yours in law. LAW FOR ALL