No assistance at all
<p>I reported a case last year November and there was no feedback from Lipco after I wrote to Hellopeter then I was contacted. And nothing happened after, I phoned then I was told my case has been transferred to Nqabakazi and Lunga, I got hold of her she confirmed that she has my file and she will contact me after going through it. Weeks passed no feedback I phoned her again and she said she will phone back to discus it waited nothing each and every time when I phone she is busy with Emegancy call she can't take my calls. The only thing she has done was to request for a proof of payment then she went dead. Not even a single step has been taken to attempt helping me from November till today (March) think company like this need to be exposed to programs like Speak Out etc. really disappointed been a member from 2010 first issue to report no assistance at all. </p>
Hi, Khayelihle.
Thank you for taking the time to write to us. We are sorry to hear that your matter has been dragging its feet and that you haven't been getting feedback. Our job is to make things easy for you and to take the stress off your plate.
Concerning your previous complaint on HelloPeter, we confirm that our Client Care called you, and the last feedback we received from you was that you spoke to our Client Experience Team and that your Mediator would get in touch with you that same week still.
We've sent your feedback to our Client Experience Department, and our Cwayita Vellem will be in contact with you soon. She will look into what is causing the hold-up and ensure that you get quick and efficient assistance.
Sorry for the inconvenience.
Hi, Khayelihle.
Thank you for taking the time to write to us. We are sorry to hear that your matter has been dragging its feet and that you haven't been getting feedback. Our job is to make things easy for you and to take the stress off your plate.
Concerning your previous complaint on HelloPeter, we confirm that our Client Care called you, and the last feedback we received from you was that you spoke to our Client Experience Team and that your Mediator would get in touch with you that same week still.
We've sent your feedback to our Client Experience Department, and our Cwayita Vellem will be in contact with you soon. She will look into what is causing the hold-up and ensure that you get quick and efficient assistance.
Sorry for the inconvenience.
Just an update Miss Naidene Benjamin she is now a new appointed mediator, I was contacted today by her.
Just an update Miss Naidene Benjamin she is now a new appointed mediator, I was contacted today by her.