miss-informed - policy

I really regret cancelling my 5-year contact with legal wise, I have been with Lipco for 1 year 3 month and the first time I had a problem is was a mission and half, I even had to change the mediator Zuko Mtlomelo who is such a drag to work with. I was missed informed from the time I took this policy and no 1 can find the recordings. How painful is this .. this was just the begging of my nightmare. I requested to upgrade from my current policy to the highest because my current policy doesn’t fit my life style… I called ********** , went to customer care and spoke to Zama who was very irritated already. I don’t know if it was me or just her. She transferred me without even telling me I just found myself talking to Petty or something .. who transferred me to some guy that answered the phone as if is his house … I just want to upgraded my policy … you will be surprised that they told me about the joining FEE for what ?? I’m already a client and I just want to upgrade because the first person that I spoke to from inception didn’t give me the correct information and I’m finding out all that now when I need help … wow what a waste of my year .. I really hate this .. cancel my policy with immediate effect if you can’t help me .. I’m paying for nothing.