1 reviews | Active since Mar 2017
membership card
Staff has no contact centre etiquette - contact centre agents could careless how to address you as the client. after deducting the monthly premiums - i am yet to receive membership card - conveniently - manager never around to take a call - contact centre consultant refuses to transfer call. kept me holding for 10 minutes no comeback - nothing- cancel this policy. waste of time n money - how disappointing.
Hi, Riana. Thanks for writing to us. We're sorry to hear this as we pride ourselves on providing service with heart!
We would like to look into the matter and get to the bottom of the issues raised.
We have sent your contact details to our Client Experience Department, who will be in touch soon.
Sorry for any inconvenience caused. Chat soon!
Yours in Law.
Hi, Riana. Thanks for writing to us. We're sorry to hear this as we pride ourselves on providing service with heart!
We would like to look into the matter and get to the bottom of the issues raised.
We have sent your contact details to our Client Experience Department, who will be in touch soon.
Sorry for any inconvenience caused. Chat soon!
Yours in Law.