Lipco doesn't value its customers

Dear Hello Peter

I have a problem with Lipco. They were supposed to represent my Son on the 15-11-2019 but they declined. I had requested a lawyer to pay for his bail and they told me that because my son is 26 years old they have already removed him from the family policy. I was never informed about the removal. They didn't send any letter or email to me regarding this. They only told me to open up a new policy where he'll be represented. I opened a new policy and again when they have to represent my son they're giving me hassles. According to them I need to find a lawyer to help me out with the case.

On the 24th of January 2020 I went to their offices to remind them about the case and they told me that they still assessing the matter and I must give them 7 days they'll get back to me. They finally got back to me and I'm not pleased with the fact that they're not going to represent my son on the 3rd of March. My husband has been paying this policy since 1991 and we have never claimed...