Lipco clearly ****** me of my premiums

I contact Lipco on the 30 July 2018 to register a complain, case no: C5875-7-2018 I gave all my particulars and requested to submit the supporting documents on the on 3 August 2018, I then submitted the required documents on the 7 August 2018, on the 14 August 2018 I then contacted Lipco, I was told that the case is still with the supervisor, and the supervisor is still considering the merits of the case. However lipco will not cover the recovery of money from the tenant, and only do the eviction process. Note that during the date of complained and the 14 August 2018, no feedback or updated whatsoever, and then on the 3 September 2018, I was told that Lipco will no longer assist me due to the fact that the matter started before the cover. Nobody had dared to explain they their cover, and is this documented on the contract. Lipco is clearly taking money from our people without giving any help or legal advice. Lipco clearly ****** me of my premiums. I want my premiums