Lipco and discusting service

My name is Thembisile Gama i had a very terrible experience for the first time i lodged a complain to LIpco on the 5th September 2018 i called Lipco i explain everything to them and Nomzamo M****le was allocated to be my mediator i send all the documents she ask from me, for the car that i bought and it gave me mechanical problems within two months so i decided to take the car back to the garage i needed the lawyers to intervene in my challenge because the manager from the garage was giving me a hard time she refused to take a car back. ever since nobody called me from Lipco and i am the one who supposed to call them everytime and make a follow up about my complain, and i was very surprised to find out that they did not do anything about my case after 15 days of work , on the 19th September 2018 i called them again and lodge a complain about their terrible service i ask for a manager to report the matter they told me that the manager is out of the office and they promised me that they will forward the complain and the manager will give me a call, i waited for two days nobody ever call me, the service its very poor and terrible at Lipco they dont care about peoples complains i just wonder what are they doing there they are busy taking our money every month for nothing i never came across a company as useless as Lipco please help me and stop deducting my money , i also want all my money that you deducted from me back to my account so that i can do something better with it than throwing it down the drain.