Lies & empty promises...

Called them today at 11:30AM because they take about just under an hour per question to respond on whatsapp and absolutely NO replies from their official site chats. Putrid customer care. So I finally got through to a member of staff, they advised me one of their legal representatives will call me shortly, I called back two hours later because nobody called me, they apologized and said they "will call you back immediately sir". Another hour passes, I call AGAIN, the next representative tells me sir someone will call you back on Monday as that has a 24 hour turnaround time, NOBODY ELSE TOLD ME THAT and fed me lies claiming I'd be contacted soon. I immediately request to speak to a manager, they then say a manager will call you back in hopefully 2 hours, it's past 2 and they close at 4. This is thee most unprofessional bunch I've ever encountered in my life! If this is how you treat your Platinum+ members I can only imagine how SH*T everyone else on a lower plan is treated. Would not recommend it. Been signed up for some time and haven't used them and when I need them I get **** to and given the runaround. Just give me ALL my money back rather and I'll go with another company because this is F*cking Disgusting service from any company. Fire all your trainers because the 1st line team is not clued up on simple policies. Perhaps even fire the staff, I feel like they deliberately lie to you so they can get you off the phone.