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Zimele Z

1 reviews | Active since Jul 2021

08 Jul 2021, 16:28

Legal Assistance

l have a Legal Insurance Cover with Law For All (FSP - 43170) for over 5 years. It was my first time to call for assistance and l have since received bad service.

l made a second call and l was told l gave a wrong number to be contacted on. L told the agent please play your recording before you answer who is wrong or not. lm still waiting for a call. To make matters worse l was told my case is not an emergency. Does it means its not worthy to be attended the soonest since lam reporting it.

The installment we pay every month is never late, but it ok for Law for All to treat you as a number, and not give customer service. l even sent an online request since l still don`t have any reply. My case number C1196/7/2021 Legal Insurance Cover Customer Nr. A AICLIPCO*** If no one calls today, please close my account and keep the subscriptions as your present.

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Replies (1)
LAW FOR ALL
LAW FOR ALL's reply09 Jul 2021, 14:28
Official
Dear Zimele Zuma.
 
Once again thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
 
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
 
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
 
We hope the conversation with Linda brought you some clarity and peace of mind on how we can assist in your matter.
 
If there is anything else we can do to assist, please don’t hesitate to reach out to us.
 
Yours in law. 
LAW FOR ALL