1 reviews | Active since Oct 2012
Lazy lawyer assigned to my case
<p>I logged a case with Lipco and it was assigned to Danielle Pretorius, she didi give me a call and I explained what happened to her, she then askd me to email her the documents and statement of events which I did the same day on 31 january 2017. On the 3rd of february I gave her a call to check on the progress on my case only to find out that she didi not even readd the email I sent to her. I wnat her to be removed from my case immeadiately and my case be given to a aperson who is dedicated on his/her job and sis willing t help clients.</p>
Dear Dumisani.
Thank you for taking the time to write to us about your concerns. We are sorry to hear that you don't feel like your matter is getting the attention it deserves.
We have lodged a formal complaint on your behalf and our Client Experience team will be in touch with you shortly.
Apologies for any inconvenience caused.
Yours in Law.
Client Experience
***
Dear Dumisani.
Thank you for taking the time to write to us about your concerns. We are sorry to hear that you don't feel like your matter is getting the attention it deserves.
We have lodged a formal complaint on your behalf and our Client Experience team will be in touch with you shortly.
Apologies for any inconvenience caused.
Yours in Law.
Client Experience
***
I received a call from your complaints department but I did not get any help because the phone hang up while I was waiting for the manager.
I received a call from your complaints department but I did not get any help because the phone hang up while I was waiting for the manager.
Hi Dumisani,
Sorry about - our Cwayita Vellem will call you again shortly.
Hi Dumisani,
Sorry about - our Cwayita Vellem will call you again shortly.
Thanks I did get help.
Thanks I did get help.