Lawforyou terrible service

The service is pathetic slow, we pay for lawyer to give assistance and service .If you contact lawyer it means that you are urgently in need of their assistance to assist with your matter . You can tell them that it is urgent they Will not respond. We logged a complain Monday it is Friday no call .I have contacted the consultant linked to the case which is Omphemetse I have send about 7 mails and did contact them 15 times leaving messages she need to call us and that the matter is urgent I even tried asking for them to involve her manager still no response or call .. What are we paying for if this is the terrible service that we receive whist in distress..