1 reviews | Active since Sept 2016

29 Dec 2019, 08:02

Law for All very disappointing

I joined Lipco a long while ago and they were good. But then I joined LawforAll and since inception had filed 4 cases with them of which they never solved any. I changed banks and sent them banking details change request and they somehow lost it and then canceled my policy. I Sent the banking details again, they reactivated my account and nobody assisted me again to ensure my bank debit has been captured. Now they have canceled my account again and so now the 4 cases I logged are just null and void. I have to find new legal representation and will have to wait three months before I can file these issues. Law for All has not been helpful and in fact have caused me more anxiety than the actual cases themselves.

I would not recommend them t anyone.

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Replies (1)
LAW FOR ALL
LAW FOR ALL's reply29 Dec 2019, 10:13
Official
Hi Marius.

Thank you for taking the time to write to us about your experience. We're sorry to hear that you feel we've let you down. 

Our job is to take care of the stress and strain of dealing with legal issues. Our lawyers our clients' backs and this hasn't gone unnoticed - they have been named the best legal team on the continent at the 2019 African Legal Awards.

We want to look into what went wrong so that we can ensure it doesn't happen again. We can assure you, this isn't the service we are known for and we take your concerns to heart.

Our offices are closed this coming week, and our Client Experience team will be back in the office on the 5th of January 2020. We have sent your feedback for investigation, and they will get in touch with you in the new year.

Sorry for the inconvenience. We'll do all we can to resolve this experience to your satisfaction.

Yours in Law.

LAW FOR ALL
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