RM
RW M
1 reviews | Active since Jul 2019
30 Dec 2020, 01:06
Law For All sucks
I am forever trying to reach the agent assigned to my matter. Emailing dont seem to help. I'm wasting money on an institution doing nothing for me.
Helpful (0)
Replies (2)0
Replies (2)
LAW FOR ALL's replyOfficial
30 Dec 2020, 11:24Dear Ralph. Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration. Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication. We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives. We want to look into what went wrong so that we can ensure it doesn't happen again. We can assure you, this isn't the service we are known for and we take your concerns to heart.
Our offices are closed this coming week, and our Client Experience team will be back in the office on the 4th of January 2021. We have sent your feedback for investigation, and they will get in touch with you in the new year.
Sorry for the inconvenience. We'll do all we can to resolve this experience to your satisfaction.
Our offices are closed this coming week, and our Client Experience team will be back in the office on the 4th of January 2021. We have sent your feedback for investigation, and they will get in touch with you in the new year.
Sorry for the inconvenience. We'll do all we can to resolve this experience to your satisfaction.
LAW FOR ALL's reply30 Dec 2020, 11:24
Official
Dear Ralph. Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration. Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication. We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives. We want to look into what went wrong so that we can ensure it doesn't happen again. We can assure you, this isn't the service we are known for and we take your concerns to heart.
Our offices are closed this coming week, and our Client Experience team will be back in the office on the 4th of January 2021. We have sent your feedback for investigation, and they will get in touch with you in the new year.
Sorry for the inconvenience. We'll do all we can to resolve this experience to your satisfaction.
Our offices are closed this coming week, and our Client Experience team will be back in the office on the 4th of January 2021. We have sent your feedback for investigation, and they will get in touch with you in the new year.
Sorry for the inconvenience. We'll do all we can to resolve this experience to your satisfaction.
LAW FOR ALL's replyOfficial
04 Jan 2021, 14:02Dear RW Meyer. Once again thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration. Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication. We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives. We hope the conversation with Thandekile Plaatjie brought you some clarity and peace of mind on how we can assist in your matter. If there is anything else we can do to assist, please don’t hesitate to reach out to us. Yours in law. LAW FOR ALL
LAW FOR ALL's reply04 Jan 2021, 14:02
Official
Dear RW Meyer. Once again thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration. Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication. We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives. We hope the conversation with Thandekile Plaatjie brought you some clarity and peace of mind on how we can assist in your matter. If there is anything else we can do to assist, please don’t hesitate to reach out to us. Yours in law. LAW FOR ALL