Law for all shall me renamed to law for them.

I have writen a review on Wednesday (2 May 2018) complainjng about Lipco. The customer service consultant called me, they have promised to pass the message to the mediator handling my case and they said the mediator will call within 24hrs. Till this day the mediator has not contacted me. I opened a case last year June, everytine I have to call them even complain in order to know the update regarding my case. Same applies, I last spoke to them in January when I called them and they say they are waiting for a response from the insurance I was claiming from, this is so frustrating, my husband is paying every month for such a **** service. One more thing everytime I call I specifically tell them to call me not my husband, it is my husband's account but I opened a case. How hard can that be and they have my number as a secondary number.