TM
Tumelo M

1 reviews | Active since Jul 2023

25 Jul 2023, 15:48

LAW FOR ALL NEGLECTS IS CUSTOMERS

Law for all has proven to be a company that regularly lets its customers down. My case has been pending for over 2 years and Law for all legal representatives either close the file or do not communicate nor attempt to help me with my matter. This is resulted in me getting stress and depression.

There is a serious lack of communication and lack of interest in solving the matter urgently from the lawyers at Law For All. The brand that I was sold to by the sales Rep Gawie, is definitely not what I am getting. As a customer I constantly have to call to speak to the lawyer assigned to my case only to be told that she can’t take a call at the moment but she will call back yet she never does. I don’t even want to begin with wanting to speak to a supervisor. It’s as if these people are hidden away from us.

I even go as far as trying to communicate via email but still the turn around time is never as promised. I have made my own investigations and findings regarding my case, but I can’t do anything legal with that information because the lawyer assigned to me neglects my matter.

Two years is honestly a long time to be going through a case that can get resolved within a week. This has a negative effect on my health as well. One ends up asking themselves if LAW FOR ALL is really a law firm that is reliable and if one should continue with them.

Having to question such things about a law firm is highly unfair and unacceptable. Your brand is getting damaged by not being consistent in the work you do.

Law for all needs to remember that these cases also have a negative impact on our health as customers. Relying on LAW FOR ALL for legal advice and assistance has become an extreme sport!.

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Replies (1)
LAW FOR ALL
LAW FOR ALL's reply25 Jul 2023, 16:56
Official
Dear Tumelo.
 
Thank you for taking the time to write such comprehensive feedback and for sharing your experience with us. We're incredibly sorry to hear that you feel we've let you down. 
 
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
 
We have sent your details to our Client Experience Department to look into and get in touch with you urgently.
 
We're sorry for the inconvenience and will reach out to you again, as soon as our team has investigated and given us feedback.
 
 Kind Regards.
 LAW FOR ALL