LAW FOR ALL MESSED UP MY LEGAL MATTER AND THEY SELL A POLICY WITH FALSE INFO

I previously compliment Riaan Pool at Law for All and I still want to thank him for being so kind and helpful and trying his best to help me with my current matter which is being handled by someone else, but unfortunately management still did not contact me even after Riaan also asked them numerous times to do so. I have a matter with Wesbank which was handeled by Shamshaad I was not very happy about how things were done but management never contacted me about it. Then last week I get a call from another legal representative that Shamshaad left the company and he will now be handling my matter. He instructed me to send an email to Wesbanks lawyers to ask for a letter regarding a payment arrangement they agreed to which I did. Then I get a very rude email from Wesbanks lawyers that they are sick of our emails and they retract the agreement. I did what I was told by Law for All and now I sit with more problems than what I started with. I have been struggling for more than two months now to get Law for All to get this matter sorted and to an end. When I was sold the policy I was told to get the most expensive one so that I have immediate cover now I get told that they will decide first wheter they will cover my legal fees. They dont tell you this when they sell you the policy. Is the law not that people are innocent until proven guilty and is it not their work to help me to prove it? Now they decide they only cover your costs if they feel you will win......should the judge not be the one deciding whehter a person will win or not??? I paid as per my arrangment with Wesbank then Law for All tells me to ask for a letter which I did and now Wesbank retracts the agreement. So should Law for All not sort this mess they made???? DO CHECK ALL THE FINE PRINT WHEN JOINING LAW FOR ALL. Again thank you to Riaan!