LAW FOR ALL DISAPPOINTS AGAIN

I have been trying to get legal assistance for more than a week now. After my initial email which contained my contact info and times when I am available for communication I have not been able to speak to Ms Vellem who has been appointed to assist me. After trying to start the process all over again yesterday, again I include times when I can be reached in the afternoon, Ms Vellem sends me an sms to say she has tried contacting me IN THE MORNING when I specifically mentioned in 2 emails and to the call centre operators that I am only available to take calls in the afternoon. How is it that premiums have to be paid monthly AND on time yet service is not available as per client request when required.

Very disappointing that trained professionals are unable to read an email and correctly interpret the contents.