Hellopeter
Share Your Experience
BS
Burger S

1 reviews | Active since Aug 2020

25 Aug 2020, 11:35

Law for all

Case nr FSBF5938-19 My brother subscribed to Law for All on my recommendation. He started a new job with this company but from the start this was a toxic environment. When he needed assistence from Law for all it was a problem contacting them to get hold of a mediator. Communication is terrible. He was dismissed October 2019. My brother had to complete the CCMA forms by himself. The mediator then submitted the forms late to the CCMA. It was a battle to get assistence to submit the condonation form in time to the CCMA for the case to proceed. Assistence is poor as he was also not informed that the mediator dealing with his case resigned. His case was reviewed by Law for All and he was informed that they will not assist him legally. He was referred to a labour attorney at a reduced rate. Law for all closed his case. Problem is my brother is unemployed and cannot afford to pay the attorney. Several attempts were made to get hold of the labour attorne - no success. Law for All is not at all interest in their clients as no follow up was made to enquire if my brother was assisted by the labour attorney and if he was satisfied with the service, but they do not hesitate to take the subscription fee monthly. Please stay away from Law for All as it will be a waste of time and money as no or litlle service is rendered.

0
Replies (1)
LAW FOR ALL
LAW FOR ALL's reply25 Aug 2020, 17:17
Official
Dear Sandra Burger,

Thank you for taking the time to write to us about your experience. We're sorry to hear about this - it never was our intention to let you down.

Your confidence in us shows in the fact that you recommended your brother to sign up too, and we don't take that for granted. Your brother is fortunate to have someone in his life who looks out for him and cares about him, as much as you do. 

We can only imagine how stressful the last few months have been for him, losing his job at the end of last year, and going into 2020 with all the uncer*****y and strain of the COVID-19 pandemic.

Taking a closer look at our records, our team could, unfortunately, not assist your brother at the CCMA. This is due to the Waiting Period applicable in terms of his policy. Please try to understand, that legally, we had to follow his policy terms and conditions strictly. But, that doesn't mean we don't care or feel for the difficulties your brother faces. In a last resort attempt to assist, our Merit Assessment Committee arranged for one of our Panel Attorneys to help at a substantially reduced rate.

It is indeed, disappointing to hear that your brother hasn't been able to get in touch with the attorney, and our Client Experience Team will certainly look into that.

We have asked Adv. Nevallisha Jacobs to reach out to you and your brother about your feedback. She has informed us that she has been in touch and will investigate the concerns you have raised, to ensure it doesn't happen again.

Please accept our sincerest apologies for any inconvenience you have experienced. 

If you have any questions or need to speak to Adv. Jacobs, please don't hesitate to get in touch with us by calling **********..

 Yours in law.

LAW FOR ALL Client Experience.