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Jacqeus van der Linde van der Linde
1 reviews | Active since Feb 2021
03 Feb 2021, 15:17
LAW FOR ALL
I've been a member with law for all for more than 22 years. I've registered a complaint last year in March 2020. The file was closed and duplicate files opened but no progress. If you send a complaint to their complaint department they will call you and apologize but nothing is been done as promised. Should I get a private lawyer and institute legal action against them as the service that I am currently receiving is very pathetic
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Replies (2)
LAW FOR ALL's replyOfficial
03 Feb 2021, 15:39Dear Jacqeus
Thank you for taking the time to write to us about your experience. We're sad to hear that you feel let down. After reading your detailed message, all that we can say is "sorry" and reassure you that this is not our usual standard of legal service.
Our lawyers are dedicated to breaking down the barriers to justice and making the law more affordable and accessible to all. We aim to be a caring friend in a time of need and to empower our policyholders to enforce their rights. Our team seeks to ease the strain and stress of the law, not add to your burdens.
A member of our Client Experience Team will be in contact shortly, and look into your concerns to ensure that we learn from your experience, and do better.
Again, sorry for the inconvenience.
Talk to you soon!
LAW FOR ALL
LAW FOR ALL's reply03 Feb 2021, 15:39
Official
Dear Jacqeus
Thank you for taking the time to write to us about your experience. We're sad to hear that you feel let down. After reading your detailed message, all that we can say is "sorry" and reassure you that this is not our usual standard of legal service.
Our lawyers are dedicated to breaking down the barriers to justice and making the law more affordable and accessible to all. We aim to be a caring friend in a time of need and to empower our policyholders to enforce their rights. Our team seeks to ease the strain and stress of the law, not add to your burdens.
A member of our Client Experience Team will be in contact shortly, and look into your concerns to ensure that we learn from your experience, and do better.
Again, sorry for the inconvenience.
Talk to you soon!
LAW FOR ALL
LAW FOR ALL's replyOfficial
04 Feb 2021, 09:21Dear Jacqeus
Once again thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We hope the conversation with Nevallisha Jacobs brought you some clarity and peace of mind on how we can assist in your matter.
If there is anything else we can do to assist, please don’t hesitate to reach out to us.
Yours in law.
LAW FOR ALL
LAW FOR ALL's reply04 Feb 2021, 09:21
Official
Dear Jacqeus
Once again thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We hope the conversation with Nevallisha Jacobs brought you some clarity and peace of mind on how we can assist in your matter.
If there is anything else we can do to assist, please don’t hesitate to reach out to us.
Yours in law.
LAW FOR ALL