VG
Vaughan G
1 reviews | Active since Feb 2017
09 Oct 2022, 12:53
Just a number here
Today Law For All showed me their true colours and showed me that they don't care about their clients, I was just a number and a debit order and customer service doesn't exist at this company. I have been a client for a couple years and never even used their services but my debit order doesn't go through and instantly im cancelled, no email and no call nothing just cancelled. unbelievable
Helpful (0)
Replies (3)0
Replies (3)
LAW FOR ALL's replyOfficial
10 Oct 2022, 08:54 Dear Vaughan Thank you for taking the time to write such comprehensive feedback and for sharing your experience with us. We're incredibly sorry to hear that you feel we've let you down. We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives. We have sent your details to our Client Experience Department to look into and get in touch with you urgently. We're sorry for the inconvenience and will reach out to you again, as soon as our team has investigated and given us feedback. Kind Regards. LAW FOR ALL
LAW FOR ALL's reply10 Oct 2022, 08:54
Official
Dear Vaughan Thank you for taking the time to write such comprehensive feedback and for sharing your experience with us. We're incredibly sorry to hear that you feel we've let you down. We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives. We have sent your details to our Client Experience Department to look into and get in touch with you urgently. We're sorry for the inconvenience and will reach out to you again, as soon as our team has investigated and given us feedback. Kind Regards. LAW FOR ALL
VG
Vaughan G's updateReviewer Update
10 Oct 2022, 12:26thank you for the quick response, acknowledging fault and reinstating the policy. Possibly something to look at in the future would be to communicate with the client and inform them there is an issue with payment
VG
Vaughan G's update10 Oct 2022, 12:26
Reviewer Update
thank you for the quick response, acknowledging fault and reinstating the policy. Possibly something to look at in the future would be to communicate with the client and inform them there is an issue with payment
LAW FOR ALL's replyOfficial
10 Oct 2022, 12:50Dear Vaughan
Thank you again for your feedback.
The above has been noted.
Once again sorry for any inconvenience caused.
Kind Regards
LAW FOR ALL
Thank you again for your feedback.
The above has been noted.
Once again sorry for any inconvenience caused.
Kind Regards
LAW FOR ALL
LAW FOR ALL's reply10 Oct 2022, 12:50
Official
Dear Vaughan
Thank you again for your feedback.
The above has been noted.
Once again sorry for any inconvenience caused.
Kind Regards
LAW FOR ALL
Thank you again for your feedback.
The above has been noted.
Once again sorry for any inconvenience caused.
Kind Regards
LAW FOR ALL