I'll need a lawyer to get a response from LAW FOR ALL

I have been a loyal law for all customer for many years and I have never missed any of my payments. I needed urgent assistance and I somewhat can't get assistance or even a response from law for all. ..

I submitted my initial enquiry on the 9 February 2024 (over 2 weeks ago) and i have not receieved any feedback.

My case number is C1666-2-2024.

I just think this is ridiculous, why am i still waiting for a call back and feedback, there is also no response, how long does it take to respond to a follow up e-mail i sent on the 15th February? Yonela, the case officer asked for my policy... and I have sent it to yonela immediately upon request.

I demand a response and as i am a client. Is the case officer still reading the policy since 15 feb? I am simply not treated as a customer. I am sitting without water on my property which is my constitutional right... and LAW FOR ALL DOESN'T CARE AT ALL.

YONELA also indicticated on the 14th February that he/she will send me the attorney details 'soon'. Currently still waiting and another week has gone by.

Please respond urgently. I have kids and no water on the property. Need legal assistance urgently please.

I'm at my wits end already... why am I begging for assistance. Not even a reply or a call.

Thanks