CW
Clement W

1 reviews | Active since May 2019

25 May 2022, 13:40

I am a nothing to law for all but I have a platinum plus and gold membership

I am a platinum plus member and a gold member on my tfg account because I thought these people could assist me when it come to legal action. They let me wait 24 hours for a nothing and they assisted me with nothing. I cancelled my platinum plus membership and they were quick to jump on it. It wasn't even 5 minutes and it was cancelled. Yet I have to wait 24 hours to speak to a lawyer. These people need to stop

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Replies (1)
LAW FOR ALL
LAW FOR ALL's reply02 Jun 2022, 10:08
Official
Dear Clement. 

Thank you for writing to us about your concern. We're so sorry to hear that you are thinking about cancelling your policy with us. If you have had a negative experience yourself, we would appreciate the opportunity to discuss it, so that we can learn from it and ensure we do better. We don't want you to feel like having legal cover is a waste of time or money or that we'll let you down when you need legal support. Our multi-award-winning team is dedicated to providing caring legal help and have got your back in times of trouble. Running into a legal problem without cover is really expensive if you don't have money saved up to cover the legal costs. Our Client Experience Team will contact you to look into your concerns. Rest assured we will do everything in our power to show you that you genuinely have one of the best teams in Africa in your corner. 

Please just kindly provide us with your policy as well as contact details. 

Talk soon!
LAW FOR ALL