1 reviews | Active since Jan 2012
Horrible service ever
<p>I am so disappointed with the service the I am currently receiving from Law for you, their company should be changed from whatever it is to I DON’T KNOW departments. I have been waiting for feedback from complaints department since first week of December till now and the respond I am getting from them is that THEY DON’T KNOW. Today when I called them Mr Mohamed told me that I should wait for Harry who is apparently have my feedback and then decided to go on holiday and there is nothing that they can do until he comes back. after i was on the line for an hour, i was advised that to hung up since one of their managers( Stephen) was trying to call me and the call never came. I called back and i was transfered to this Stephen who told me that since he was not in the same deparment with Mohamed which is in complaints he cant assist me. i demanded for him to call Harry who they say has all the info and ask him when is he coming back so i can call then to request for my feedback. he then came back saying the Department executive will call me back on manday. the Executive Name is Atonio. can i get some answers regarding my complain so i can escalate this Further if i am not happy with the outcome.</p>
Dear Paseka,
Thank you for taking the time to write to us about your experience. We work hard to provide caring service - we're sorry to hear that you feel we've let you down.
Our Client Experience Team has looked into your matter to see what we can do from our side to help. We confirm that you have spoken to Cwayita Vellem from our Head Office in the meantime. She has explained everything to you in great detail. We have to keep things fair and as much as we would like to help, unfortunately, we are bound to the terms and conditions of your policy with us. P
Cwayita has sent your matter to our Claims Department to consider and provide you with an outcome.
Should you have any questions, please do not hesitate to contact Cwayita directly at ***.
Yours in Law.
Dear Paseka,
Thank you for taking the time to write to us about your experience. We work hard to provide caring service - we're sorry to hear that you feel we've let you down.
Our Client Experience Team has looked into your matter to see what we can do from our side to help. We confirm that you have spoken to Cwayita Vellem from our Head Office in the meantime. She has explained everything to you in great detail. We have to keep things fair and as much as we would like to help, unfortunately, we are bound to the terms and conditions of your policy with us. P
Cwayita has sent your matter to our Claims Department to consider and provide you with an outcome.
Should you have any questions, please do not hesitate to contact Cwayita directly at ***.
Yours in Law.
