UM
Ursula M
1 reviews | Active since Mar 2017
07 Mar 2023, 11:02
Horrible Service
I have been getting horrible service from Law for All legal representative dealing with my case. I don’t get call backs when requested even though I am promised a call back within 24 hours, my emails are not responded to. I have escalated to the particular representative’s manager and even then have still not received a call back from either of them. Very disappointed with the service I feel I am not getting the service promised to me when taking out this policy.
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Replies (3)0
Replies (3)
LAW FOR ALL's replyOfficial
07 Mar 2023, 11:42Dear Dineo
Thank you for taking the time to provide feedback and for sharing your experience with us. We're incredibly sorry to hear that you feel we've let you down.
Thank you for taking the time to provide feedback and for sharing your experience with us. We're incredibly sorry to hear that you feel we've let you down.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department to look into and get in touch with you urgently.
We're sorry for the inconvenience and will reach out to you again, as soon as our team has investigated and given us feedback.
Kind Regards.
LAW FOR ALL
LAW FOR ALL's reply07 Mar 2023, 11:42
Official
Dear Dineo
Thank you for taking the time to provide feedback and for sharing your experience with us. We're incredibly sorry to hear that you feel we've let you down.
Thank you for taking the time to provide feedback and for sharing your experience with us. We're incredibly sorry to hear that you feel we've let you down.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department to look into and get in touch with you urgently.
We're sorry for the inconvenience and will reach out to you again, as soon as our team has investigated and given us feedback.
Kind Regards.
LAW FOR ALL
UM
Ursula M's updateReviewer Update
07 Mar 2023, 12:09When should I expect a call back. I have complained numerous times prior to today and have never received a call from any if the managers. Kindly indicate when I will be responded to.
UM
Ursula M's update07 Mar 2023, 12:09
Reviewer Update
When should I expect a call back. I have complained numerous times prior to today and have never received a call from any if the managers. Kindly indicate when I will be responded to.
LAW FOR ALL's replyOfficial
09 Mar 2023, 09:11Dear Dineo
We confirm that the you were contacted and provided with the necessary advice and guidance regarding your legal matter.
Thank you for your patience.
Yours in Law,
LAW FOR ALL
We confirm that the you were contacted and provided with the necessary advice and guidance regarding your legal matter.
Thank you for your patience.
Yours in Law,
LAW FOR ALL
LAW FOR ALL's reply09 Mar 2023, 09:11
Official
Dear Dineo
We confirm that the you were contacted and provided with the necessary advice and guidance regarding your legal matter.
Thank you for your patience.
Yours in Law,
LAW FOR ALL
We confirm that the you were contacted and provided with the necessary advice and guidance regarding your legal matter.
Thank you for your patience.
Yours in Law,
LAW FOR ALL