Helpless

I truly am saddened at the fact of why we sign up to be assisted by Law for All and when it comes to doing the work you get sent from pillar to post . I have since opened up my case in May and Valen failed me and now Kwezi tells me that NCR says after I called them to find out what's happening and informing her. She sent me documents and I filled them in twice because the 1st time she said they were not correct and I rectified and she said it's just a matter of waiting for NCR . NCR contacted me because I had complained with them and then I sent through an affidavit and bank statement and no response so I called them yesterday and they said they can pick the document from Kwezi which asked about and that they will give me the answer today and will call Kwezi as I asked them too. Now she states that I must now fill in the forms again and send through to NCR. We are playing games with people's lives. I need answers please assist because I no longer know what to do .