TK
Themba K

1 reviews | Active since Jan 2012

11 Oct 2016, 15:37

Great disappointment

<p>over 3 years back I joined Lipco and since from that I have never missed any instalment hoping that one day when I need them they are going to be by myside. That day came this Saturday when I got arrested for drunken driving. But I can tell you that I was not drunk. I was taken to the police station at around 11 at night, the small voice in told me that it is fine you have regal representative that you have been paying for years that it going to defend you. I gave them a call that night before I was charged for my case. then i was told by some lady that I will have to wait for Monday since my policy doesn’t cover for bail and she will be able to bring someone to help me on Monday, I told her that I do have money for bail, then she told me that she will see if she can get someone to come and help me in the morning. That is when I saw that I’m on my own. I spent that night in jail as if that was not enough I just got a call today and they are telling me that I’m not covered for alcohol related cases and they can refer me to a lawyer that can help me, my question is what was I paying for through all these years?? What will they help me with? How many people have I referred to these this organisation I have never have felt so deceived in my life I think these people should be exposed since they take people’s money then when it is time to act the give excuses . this is a fly by night organisation. Im not going keep my mouth shut, I need to take this to every site on social media I know.</p>

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Replies (3)
LAW FOR ALL
LAW FOR ALL's reply12 Oct 2016, 15:28
Official

Hi Themba. Thank you for taking the time to write to us about your experience. Getting arrested is a terrifying experience - especially if you are being accused of being drunk and you know you were not! The process after getting arrested and then getting bail is also confusing. You did the right thing to call us!

We are sorry for any inconvenience. It seems that there might have been some confusion about the legal process which has now been cleared up! We confirm that you spoke to our Client Experience Consultant, Cwayita Vellem, who also investigated the matter. You've requested to upgrade your policy and add your mother on the Extended Family Plan. One of our Sales Consultants will be in contact soon.

If you need any additional assistance, please don't hesitate to contact us at ***.

Client Experience.

TK
Themba K's update12 Oct 2016, 16:01
Reviewer Update

Cwayita vellem actually made my day,

LAW FOR ALL
LAW FOR ALL's reply12 Oct 2016, 16:18
Official

Hi Themba! We're glad to hear that we were able to turn your frown into a smile! Thanks for giving our service a 4/5.

Yours in Law