Frustrated with progress

Here's a clearer and more professional version of your message:

"I work for the Department of Community Safety and was injured on duty last year. However, the department has refused to compensate me.

I enlisted the help of Law For All to handle my case against the department, but the process has been frustratingly slow. Thando Mfana is now assigned to my case, yet progress remains sluggish."

Let me know if you'd like it to sound more formal, assertive, or personal! I demand to speak to a manager

Reference number: Contact: ***